Feedback and Complaints

Your feedback is important as it helps us to know what we are doing well, and what we need to improve.

As a member of the general public, or if you’re connected with Strive Together WA inc. in any way, you have the right to give us feedback, express your concerns, or lodge a complaint.

The following guidelines explain how you can do that. Choose from one of the following options to provide your feedback, concern or complaint.

  • Tell one of our employees

  • Visit us at our Head Office, 80 Landsdale Road, Darch 6065

  • Call us on (08) 92063400

  • Email feedback@strive.org.au

  • Complete our online feedback form below.

All feedback will be handled with confidentiality and discretion.

What happens after you lodge feedback?

We will endeavour to acknowledge receipt of your feedback within 24 hours (or the next working day).

Formal complaints will be investigated within 20 working days. If there are delays in this process, we will let you know.

You will be given the name and contact details of a person to speak to during this process.

All complaints are confidential and your privacy protected. Complaint information access is restricted to those who are responsible for managing the complaint. Identifying information will not be shared with any other person without your permission or where our policy requires it.

You will be informed of the outcome and you can ask for further information if you wish.

Appealing the outcome of a complaint

If you are unhappy with how your complaint was managed, please call us and ask to speak with a member of the Executive Leadership Team in the first instance. You can also seek external review through the following agencies:

Health and Disability Services Complaints Office

(08) 6551 7600 or 1800 813 583 or hadsco.wa.gov.au

NDIS Commission 

1800 800 110 or feedback@ndis.gov.au

Advocacy

Advocacy means getting support from another person to help you express your views and wishes, and help you stand up for your rights. Someone who helps you in this way is called your advocate.

The role of an advocate depends on your situation and the support you want. But they are there to support your choices.

An advocate can:

Listen to your views and concerns

Help you explore your options and rights (without pressuring you)

Provide information to help you make informed decisions

Help you contact relevant people, or contact them on your behalf

Accompany you and support you in meetings or appointments.

An advocate will not:

  • give you their personal opinion

  • solve problems and make decisions for you

  • make judgements about you.

If you require the services of an advocate, you can contact: